We’ve all been there… having a problem with a service or product and having to contact the seller for help. As a business owner, this is something that we can never forget – that feeling of helplessness when you don’t get a prompt response from customer service to your problem. You certainly don’t like it, so don’t expect your customers to feel any different.
By responding to problems in a timely and positive manner, you are building trust with your customers. Lagging in your customer service response or even ignoring the problem has the opposite effect, often resulting in them sharing their negative experience either by word of mouth or online. This may seem like very elementary business advice, but it is surprising how many times I have had a bad customer experience trying to get a problem solved and I can honestly say that it has kept me from making a purchase from that company ever again.
Getting customer service right can not be neglected and efforts should be made to ensure that it is always right. To settle for anything less is a huge mistake and your competitors will be glad to help your customers. Be proactive and avoid these 10 mistakes (below) before they happen.
Rest assured, in the remote chance that there is a problem when you are dealing with eDesigners.net, the issue will be met head-on with no BS and a solution will be offered in as little time as possible. Sound like a nice change of pace from that used car salesman? It should. When you are a customer at eDesigners.net, your peace of mind comes first. <a title=”Contact eDesigners.net” href=”http://www.edesigners.net/contact.php”>Contact us today</a> for a web site design quote.
Thanks to ProvideSupport.com for the infographic.